Introduction to Call Center Headset
Customer service headsets, also known as traffic headsets, are generally dedicated headsets for call centers. They are designed for voice transmission. They are mainly connected to telephones or computers and are used in offices and call centers. Traffic headsets are dedicated headsets for call centers, headsets with a crystal head interface, and computer headsets with a 3.5mm dual-plug interface. Because the interfaces are different, they are collectively referred to as traffic headsets. It is also commonly referred to by different groups of people as call center headsets, telephone headsets, customer service headsets, and traffic headsets.
benefit
First, the customer service headset is head-mounted or ear-hook type, which frees the hands of the call service personnel and makes the efficiency more efficient;
Second, cooperate with the automatic dialing function of the call center system to avoid errors and omissions in the work link caused by manual input and wrong number input by the call service personnel, saving time and cost;
Thirdly, the function is powerful, the customer service headset supports more expansion functions than the general traffic phone, and can better meet the business needs of the call service personnel!
Choice of Headphones
1. Good communication headset with clear and soft voice quality, no noise interference.
2. A good anti-noise microphone can generally shield more than 75% of background noise.
3. Try to choose the position of the head card with stainless steel design, which is durable and saves a lot of costs.
4. Some earphones are equipped with quick-plug connection cables (QD link cables) and have the function of closing the sound.
Welcome to contact us for cables for the call center headset:
USB-A Inline Call Control Cable;
3.5mm Quick Disconnect Cable;
RJ9 Headset Adapter with 8 Circuit Lines Switch;
USB to RJ9 Headset Adapter Cable;
RJ9 Headset Splitter Training Box;
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